Miramichi, New Brunswick
Resolved
1.2
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Reliability
Staff
Value for money
0 comments

Purchased a computer through Employee Purchases.This is where employees purchase new products and have payments deducted from paycheck.

Available through Easy Home Financial and Easy Home. Received Dec. 2013. Paid in full of summer 2014.

Got this message in May 2016. Was told I had a virus and that is why it came up. But This Easy home security software should never been put on my computer to start with. My tech could not repair it because of EH software.

Took it in for the second time to the store as the computer could not be fixed without it having the EH software removed. Was told it would be sent out to be done right away. After a week I called for an update. I called several times with the response that "I will get the manager to call you back." Never a call back.

Went into the store and was told manager out on deliveries. Still more promises of call back. Finally caught manager at store was told after being on hold for 15 minutes. He said Computer had EH software removed.

But it might show up again because the computer still had the virus. (WTF??????) and it was being couriered to their store. That was Thursday June 16th. Went in on Sat.

the 18th. No computer but will call me back (Even promised!! lol) Monday morning. No word.

So I stopped in again on Wednesday. Nothing, no computer, no idea about it and Manager on delivery where there is no cell service to call him. Regional manager on vacation and can not call him. Can call head office but have learned through past experience that they DO NOT deal with customers issues.

They pass you off to Regional Manager and he has 3 days to call you and they do not consider the day you call as day one. (Great way to do business!!!) I found out that 3 days are needed for the Regional Manager to pass the message to the store manager. Remember him the guy that doesn't return calls!!!! And so today I went in as I still have not heard anything.

No one in the store knew anything. Manager was called as he was out on the road again. He was advised that I was there along with the status of a couple customers that have not been in to pay their account. So much for privacy of the customers.

(really think they should invest in mystery shoppers. They will either be shocked at how their business is run or they already know and tolerate such disgusting business practices. Ethics is not a virtue there!!) I would post this complain with BBB but guess what? They are not a member!!

Surprise!!! So here I am still waiting for the Manager to call Head Office and call me back on Monday.

I tried to be patient but that ship has sailed.Next step: MEDIA.

This person wrote the review because of damaged or defective of a product or service from Easyhome and attached a photo. Reviewer claimed that he or she lost $600 and wants Easyhome to "sent me my computer. without easy home software. and not reformatted. i need the info on that computer!!!! i expressed that this was time sensitive as my daughter needed photos from this computer for her graduation which has since come and gone!!".

The most disappointing in user's experience was bad customer service, never return calls, pass the buck and blame others and customer accts discussed in from of other cust. Author liked the most some staff. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Easyhome for you to read. This information may help you with your purchase decision.

Had an Experience with Easyhome?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Levin Furniture - Leather scratches too easily and arm is falling off recliner Levin Furniture "Purchased in 11/2015 to replace fabric sofa, loveseat and recliner. Spent over 4K on all Total with $700+ custom order recliner to match. Recliner left arm is put together with..." Read more My experience with CliqStudios has been excellent. CliqStudios "I spent a considerable amount of time shopping around including quotes from Lowes and Home Depot for shaker style kitchen cabinets. I used Kraftmaid as the comparison. The retail quote..." Read more IKEA'S PLASTIC CUTTING BOARDS ADDS PLASTIC PEELINGS TO YOUR FOOD Ikea "They have these plastic cutting boards that they advertise to be bendable, so that you can bend it and easily pour your chopped, juliened, whatever-ed food into the bowl. Well,..." Read more Mypillow - MY EXPERIENCE WAS HORRIBLE ..... Mypillow "This is how my pillow looked after just six months......I washed it after 3 weeks and the case never came clean....The fillings started to unravel inside....I felt it getting smaller..." Read more Yamaha Motor - Corrupt Yamaha four stroke F115 outboard engine 2013 Yamaha Motor "I purchased 2 Yamaha four stroke F115 outboard engines from Yamaha dealer in Abu Dhabi " Alyousuf " October 2013. Regular and timely service done with them with no reported..." Read more Discount Tire Store Txh56 On 2927 Southwest Fwy 77098 - Took almost 3 hours to service a tire. Discount Tire Store Txh56 On 2927 Southwest Fwy 77098 "I arrive at 11:15 AM. They let me know my truck is ready at 1:50 PM and told me I have to pay for a new warranty. They replace the..." Read more Southern Motion Furniture - Product RECL296-17/ETCH MOCH Southern Motion Furniture "Just wanted to let you know how disappointed I am in your product. I purchased a recliner from Levin Furniture in Mentor - over paid in my opinion for the..." Read more Shopify - Scam/Rip Off Shopify " I ordered two bras off the website. Got a email confirmation of my order never got a tracking number emailed customer service never got a reply over a month..." Read more